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Clean Power Australia Pty (Clean Power) upholds a complaints policy that is intended to provide full transparency to its customers, in the event of any issue that arises with a solar system that has been installed by our company. This enables Clean Power to deal fairly and consistently with all complaints and reassures all customers that as a company, we are committed to continually improving our services for the better.
The complaint policy that is in place exceeds the requirements of the international recognised Standard ISO 10002-2006.
The process that we take to ensure we act ethically and consistently to all customers is detailed below.
To make a complaint you can email firstname.lastname@example.org to lodge it and you should hear from someone within 24 hours.
All complaints are to be handled and resolved within 45 days of receipt.
If your complaint has not been handled correctly as per the ISO 10002-2006, as a consumer you are entitled by the Australia Competition and Consumer Commission (ACCC) to escalate your case to a third-party authority or escalate to our internal legal team at Clean Power, by emailing email@example.com
We are confident we will be able to resolve your complaint.
However, if you are unhappy with the outcome, you can lodge it to the relevant dispute resolution body as per the details below:
QLD - Office of Fair Trading
Upper Plaza, 33 Charlotte St, Brisbane City QLD 4000
Call: 13 74 68
NSW - Fair Trading
60 Station St E, Parramatta NSW 2150
Call: 13 32 20